1. Subscription Plans
Annual Subscription: Customers are required to subscribe to our services on an annual basis, with payments due upfront for the entire year.
2. Proof of Concept (POC) Period
45-Day POC Period: New customers are entitled to a 45-day POC period starting from the date of subscription activation. During this period, customers can evaluate our services to ensure they meet their requirements.
3. Cancellation Policy
After POC Period: Cancellations requested after the 45-day POC period shall be eligible for a refund. The refund would be made on a prorated basis.
4. Refund Policy
Eligibility: Refunds are only available for cancellations made after the 45-day POC period. To request a refund, customers must contact our customer support team at [email protected] within this timeframe.
Processing Time: Approved refunds will be processed within 7-10 business days using the original payment method. The payment gateway fee shall be borne by the customer.
5. Auto-Renewal
Renewal Notice: Subscriptions will automatically renew annually. Customers will receive a notification email prior to the renewal date, detailing the upcoming charge and any changes to the subscription terms.
Cancellation Before Renewal: To prevent auto-renewal, customers must submit a cancellation request at least 15 days before the renewal date.
6. Data Retrieval
Post-Cancellation Access: Customers are advised to retrieve any data stored on our platform before the subscription term ends. After cancellation, access to the platform will be terminated, and we will not be liable for any data loss.
7. Exceptional Circumstances
Service Disruptions: In cases of prolonged service disruptions or failure to deliver essential features as outlined in our Service Level Agreement (SLA), customers may be eligible for a prorated refund, subject to management’s discretion.
8. Policy Modifications
Right to Modify: We reserve the right to update or modify this refund and cancellation policy at any time without prior notice. Changes will take effect immediately upon posting on our website.
9. Contact Us
Support: For questions or concerns regarding this policy, please contact our customer support team at [email protected]
By subscribing to our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund and Cancellation Policy.
